工业工程

工业工程 ›› 2011, Vol. 14 ›› Issue (4): 52-57.

• 专题论述 • 上一篇    下一篇

基于网络层次分析方法的物流服务供应链综合绩效评价

  

  1. 天津大学 管理学院，天津 300072
  • 出版日期:2011-08-31 发布日期:2011-09-08
  • 作者简介:刘伟华（1979-）,男，浙江省人，副教授，博士，主要研究方向为物流管理.
  • 基金资助:

    国家自然科学基金资助项目（70902044）

ANP-Based Comprehensive Performance Evaluation of Logistics Service Process

  1. School of Management, Tianjin University, Tianjin 300072, China
  • Online:2011-08-31 Published:2011-09-08

摘要： 在充分考虑物流服务供应链协调的特性和物流服务供应链的服务特性的基础上，设计了物流服务供应链综合绩效评价指标体系。该指标体系由结果层、运作层和战略层3个层次构成，共有7个二级指标和30个三级指标。建立了物流服务供应链绩效评价指标体系网络层次分析ANP模型，并利用Superdecision软件进行评价。算例结果表明，该方法可以克服评价因素之间的相关性，提高了绩效评价的准确性，从而为物流服务供应链绩效提供了一种定量的评价依据。  

关键词: 物流服务, 绩效评价, 网络层次分析法

Abstract:  In order to evaluate the performance of logistics service process, its characteristic is analyzed. Then, a comprehensive performance evaluation index system is proposed. There are three layers in the system: result layer, operation layer, and strategy layer. Thus, it has three indexes at the first level. These three indexes are divided into seven indexes at the second level, which are further divided into 30 indexes at the third level. With this index system, the analytic network process (ANP) method is applied for performance evaluation. Superdecision software package is used to perform the evaluation. It provides a quantitative performance evaluation method. An example is presented to show the application of the proposed approach. Results demonstrate that the application of ANP can improve the evaluation accuracy.

Key words: logistics, performance evaluation, analytic network process(ANP)