Abstract:
Based on the perspective of Lean Thinking, using the method of literature analysis, and combing the research status of the knowledge services in supply chain members, the issues of the knowledge services in supply chain members are analyzed. In accordance with the corresponding problems, knowledge services processes, which can be summed up as demand representation, knowledge integration, knowledge fusion and externalization, knowledge services feedback, and lean thinking, are incorporated into the knowledge services in supply chain members. Then a lean model of the knowledge services in supply chain members is built, a “macro-chain-micro-ring” combination designed, and the corresponding implementation strategy put forward which includes the requirements definition, knowledge flow analysis, knowledge product value driving and service process optimization.