人/物/业务耦合的大规模制造产业价值链业务流程建模与性能分析

    Business Process Modeling and Performance Analysis of Human-Object-Business Coupled Large-scale Manufacturing Value Chain

    • 摘要: 以家电为代表的大规模制造产业价值链(large-scale manufacturing value chain, LSMVC)具备一主多核和多级网状等典型结构特征,人、物、业务等要素在价值链运行过程中呈现出高度耦合与动态交互,导致业务流程具有并发性、动态性和不确定性等特点。传统以单一要素或静态流程为核心的建模方法难以刻画上述耦合关系及其对流程运行性能的作用机制,制约了链主企业对LSMVC运作性能的分析与协同优化。针对上述问题,本文提出了一种考虑人/物/业务耦合的LSMVC协同业务流程建模方法,构建了人/物/业务耦合的LSMVC业务流程Petri网模型;进而提出了基于关联矩阵理论的P-不变量分析法和基于马尔科夫链的业务节点性能分析法;最后,面向粤港澳大湾区某龙头家电制造企业LSMVC典型场景开展了案例研究。结果表明,将单一要素扩展为多要素耦合的建模方法相比传统方法具有多维度综合性评估的优势;同时,融合全局和局部性能分析的方法能够显著提高识别和缓解业务流程瓶颈的效率。

       

      Abstract: In large-scale manufacturing value chain (LSMVC), typically represented by household appliances, the elements of people, objects, and business processes exhibit deeply coupled and intricately intertwined characteristics. This complexity results in a lack of systematic approaches to business process modeling and performance analysis for the design and optimization of LSMVC, which severely constrains the leading enterprises’ ability to analyze and collaboratively optimize operational performance within the value chain. To address this issue, this study transcends the limitations of traditional single-element modeling and proposes an LSMVC collaborative business process modeling method that accounts for the coupling among human, object, and process factors. A Petri net model is constructed to represent the LSMVC business processes with “human-object-business” coupling. Furthermore, a P-invariant analysis method based on correlation matrix theory and a business node performance analysis method based on Markov chain theory are introduced. Finally, a case study is carried out on a representative LSMVC scenario of a leading home appliance manufacturing enterprise in the Guangdong–Hong Kong–Macao Greater Bay Area. The results demonstrate that extending from single-element to multi-element coupling in the modeling approach provides a multi-dimensional and comprehensive evaluation advantage over traditional methods. Furthermore, integrating both global and local performance analysis significantly enhances the efficiency of identifying and alleviating business process bottlenecks.

       

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