地铁安检作业环境调查与改善的实证研究

    Study on the Environment of Subway Security-Checking Task and Its Improvement

    • 摘要: 地铁站中的安检作业人员的工作是典型的视觉搜索作业,他们的作业绩效直接决定了出行乘客的人身安全 。本研究以典型的地铁站安检作业环境为对象,应用实地问卷调研的方法,考察评估地铁安检作业环境中视觉、听 觉干扰对工作人员的绩效、注意力的影响,调查工作人员对于其工作地的微气候环境的满意度,并评估各项可能改 进措施的有效性。研究结果显示,视觉方面的工作环境隐私、语言交谈、工作地封闭程度、工作地微气候状况对工 作人员影响较大,采用透明玻璃对工作地给予一定程度的封闭是一种最行之有效的措施。

       

      Abstract: The job of security-checking staff in a subway is a typical visual search task. Their performance directly affects passengers’ safety. Focusing on the environment of subway security-checking task, this work investigates and assesses the effects of auditory and environmentally visual disturbances on staffs’ performance and attention by using questionnaire. Their satisfaction about the micro-climate as well as the improvement measures is also evaluated. Results reveal that personal privacy, conversation, workplace enclosure, and micro-climate have a significant influence on a staff. To enclose the workstation with transparent glass to some degree is the most feasible measure.

       

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