电子商务环境下消费者退货定价决策及协调机制

    Pricing Decision and Coordination Research on Consumer Returns under E-commerce Environment

    • 摘要: 构建了电子商务环境下单一制造商和单一网络零售商的供应链系统,考虑两种消费者退货处理模式:制造商处理模式(M模式)和网络零售商处理模式(R模式)。通过博弈理论,求得两种模式下最优销售价格、退货价格及供应链各方利润。结合数值算例,比较分析了两种退货处理模式的差异及优劣。结果表明,在电子商务环境下,网络零售商处理退货要优于制造商处理退货。最后,通过设计收益分享-费用分担契约,实现了考虑消费者退货的供应链系统的整体协调,同时提高了制造商和零售商的利润及消费者效应。

       

      Abstract: The pricing problem for a supply chain system composed of a supplier and one online retailer under E-commerce environment is discussed. Two consumer returns processing modes are considered: processing returns by the manufacturer (M-mode) or by the retailer (R-mode). Based on game theory, the optimal price, the optimal return price, and optimal profits of the supply chain are analyzed. The difference of two modes is compared with numerical simulation. Results show that R-mode is better than Mmode under E-commerce environment. By the use of revenue-and-expense sharing contracts, the coordination of supply chain about consumer returns can be achieved and enhance supply chain profit and customer utility.

       

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