动作分析方法在民航值机中的应用

    Application of Motion Analysis in Civil Aviation Check-in

    • 摘要: 在不增加资金、场地、员工,甚至员工体力的前提下,以值机人员的工作动作为研究对象,采用工业工程的动作分析的研究方法,辅助IEMS视频动作分析软件,以动作经济原则作为指导原则,分析和改善值机员在值机工作过程中的动作。通过整体和部分分析,删除无效动素,改善有效动素,简化值机人员工作动作,获得高效动作流程,提高值机效率,进一步提高旅客的满意度。

       

      Abstract: Under the premise of increasing no capital, sites, staff, even no manual work on employees and with the check-in staff action as the research object, the whole and part of the check-in process are analyzed. The action research method of the industrial engineering analysis is applied, assisted with IEMS video motion analysis software and with the economic principle of motion as the guiding principle, to remove invalid move and improve the effective dynamic element, simplify check-in staff movement and get effective action process. As a result, the efficiency of the check-in is improved and the passenger satisfaction further improved.

       

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