医院放射科病人就诊精益价值流研究

    A Research for Patient's Treatment Lean Value Stream of Radiology Department

    • 摘要: 试图讨论如何消除或减少放射科病人就诊的无价值服务流程及流程时间。精益价值流程图(Value Stream Mapping,VSM)是精益制造(Learn Manufacturing)框架下的一种用来描述物流和信息流的可视化工具,在传统制造业已经广泛应用。以精益价值流理论和方法为基础,借助仿真建模方法分析华西医院医技放射科病人就诊服务流程和流程时间,找出主要瓶颈流程。针对主要瓶颈流程进一步分析其瓶颈资源约束,发现其医师班均匀分配病人、诊断病例信息、撰写诊断报告的管理问题,从而得出改善方案和策略。精益管理的资源粗能力匹配机制是改善病人就诊服务流程的一种有效方法。

       

      Abstract: How to eliminate or reduce the non-value-adding service process or process time of patient treatment for the radiology department is discussed. The Lean Value Stream Mapping (VSM) under the framework of the Lean Manufacturing system is a visualization tool used to describe the logistics and information flow, which has been widely used in the traditional manufacturing industries. Based on Lean Value Stream theories and simulation modeling methods, the service processes and process time of patient treatment in the radiology department of West China General Hospital are analyzed. By identifying the main bottleneck process, the constraints of the main bottleneck resource are further analyzed, a management problem of the physician team uniformly distributing patients′ diagnostic case information to write diagnostic reports is found out, and finally improvement programs and strategies of the main bottleneck process in the radiology department are proposed. The resource's rough-capacity matching mechanism of lean management is an effective way to improve patients treatment process of the radiology department.

       

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