Modeling and Optimization of MultiStage Dynamic Service Matchmaking for Service Systems

In a multistage service process, for each stage, there are many alternative service matchmaking options. The decision made at each stage directly impacts the cost and the related requirements of the next phase of service matchmaking. Therefore, dynamic service matchmaking presents a great challenge to the service resource planning. Thus, global optimization is vitally important to a successful service system. With the focus on the dynamic service matchmaking in service supply system, a dynamic service matchmaking model is developed to describe multistage dynamic decision making process. Then, dynamic programming method is used to solve the global optimization matchmaking problem. Finally, a case study is conducted to demonstrate the proposed method.