工业工程

工业工程 ›› 2014, Vol. 17 ›› Issue (3): 1-05.

• 专题论述 •    下一篇

企业流程再造的熵模型

  

  1. 上海大学 管理学院，上海 200444
  • 出版日期:2014-06-30 发布日期:2014-07-14
  • 作者简介:韩亚娟（1979-），女，陕西省人，讲师，博士，主要研究方向为质量管理、工业工程.
  • 基金资助:

    国家自然科学基金（青年基金）资助项目（71101086）

Using Entropy Theory for BPR Research

  1. School of Management, Shanghai University, Shanghai 200444, China
  • Online:2014-06-30 Published:2014-07-14

摘要： 行比较分析的基础上，提出了适应于企业流程要素关系研究的4点假设。给出了流程熵计算的基本步骤，讨论了降低流程熵值的可操作性办法。结合实例验证了该研究的有效性。

关键词: 企业流程再造（BPR）, 流程熵, 过程要素, 要素关系

Abstract: Based on the information entropy theory, the effect of twofactor relation of processes on a process system is analyzed. The concept of process entropy is firstly introduced and an accompanying quantitative research model for business process reengineering is established. Four hypotheses  for process factors relation research are put forward in this study. The detailed calculation steps of process entropy are provided. From the standpoint of the entropy difference before and after an improvement of process system, the necessity for business reengineering is given. Meanwhile, the general methods for improvement of the process system are discussed. A case study is included to demonstrate the feasibility and effectiveness of the proposed method.

Key words: business process reengineering(BPR), process entropy, processing factor, factor relation