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手机应用程序组织方式对次任务操作的影响

  

  1. （1. 北京建筑大学 机电与汽车工程学院工业工程系，北京 100044; 2. 中国标准化研究院，北京 100191）
  • 出版日期:2016-08-30 发布日期:2016-10-08
  • 作者简介:秦华（1971-），女，安徽省人，副教授，博士，主要研究方向为人因工程.
  • 基金资助:

    科技部十二五支撑计划子课题资助项目（2014BAK01B01）

A Study of the Influence of Application Arrangement of Smartphones on User Performance of a Subtask

  1. (1. Department of Industrial Engineering, School of Mechanical-electronic and Automobile Engineering, Beijing University of Civil Engineering and Architecture, Beijing 100044，China; 2. China National Institute of Standardization, Beijing 100191，China)
     
  • Online:2016-08-30 Published:2016-10-08

摘要：

本文目的是研究手机用户在实施通话主任务时，应用程序的组织方式对其完成次任务的绩效和主观满意度的影响。利用手机模拟界面平台，验证实验设计了3种应用程序组织方式，分别为常用方式、历史方式和层级分类方式。参试者在某种组织方式的菜单结构中实施通话主任务，同时完成另一项应用程序的次任务。在参试者完成任务过程中，记录其眼睛的注视点、任务完成时间和对该组织方式的满意度。实验数据分析显示采用常用方式菜单完成次任务时间显著性地少于其它两种方式，参试者对常用方式菜单的满意度也最高，但是不同菜单组织方式下，眼睛的注视点数没有显著差异。该结果表明常用菜单的组织方式完成次任务的绩效最优，用户满意度最高。

关键词: 手机应用程序, 组织方式, 用户行为

Abstract:

The influence of smartphone application arrangement on user performance of completing a sub-task and satisfaction in the course of telephoning is studied. Based on simulated smartphone interface, three kinds of application arrangement are designed for the experiment, which are frequently-used style, historical style, and hierarchical style. Participants begin to conduct another application in a kind of application arrangement while telephoning. While participants conduct these tasks, the points of gaze, task completing time, and satisfaction are all recorded. The results show that the user′s completing time is less significant than the other two and satisfaction is the best while the frequently-used style is arranged on the telephoning interface. But the points of gaze have no significant difference among them. Therefore, the performance and satisfaction is the best while the frequently-used style is arranged on the telephoning interface.

Key words: smartphone application, application arrangement, user behavior