密集到达下的预约决策的仿真研究

doi:10.3969/j.issn.1007-7375.2020.01.018

工业工程 ›› 2020, Vol. 23 ›› Issue (1): 134-142.doi: 10.3969/j.issn.1007-7375.2020.01.018

• 实践与应用 • 上一篇

密集到达下的预约决策的仿真研究

季孟忠¹, 何达², 邱梦宁¹, 黄益槐¹, 彭俊¹, 项薇¹

1. 宁波大学机械工程与力学学院, 浙江宁波 315211;
2. 鄞州区妇幼保健院, 浙江宁波 315100

收稿日期:2019-03-14 发布日期:2020-02-21
作者简介:季孟忠(1995-),男,浙江省人,硕士研究生,主要研究方向为制造/服务系统工程
基金资助:
浙江省自然科学基金资助项目(LQ16G010002)

A Simulation of Appointment Decision under Peak Arrival

JI Mengzhong¹, HE Da², QIU Mengning¹, HUANG Yihuai¹, PENG Jun¹, XIANG Wei¹

1. Faculty of Mechanical Engineering and Mechanics, Ningbo University, Ningbo 315211, China;
2. Yinzhou District Maternal and Child Health Care Hospital, Ningbo 315100, China

Received:2019-03-14 Published:2020-02-21

摘要/Abstract

摘要： 为了分析在密集到达情况下的预约决策的效果，研究针对不同场景的合理预约方式。通过现场调研及历史数据统计，选用9种预约规则，利用离散系统仿真设置分析了11组预约率与3种人数密集到达情况相结合的33种场景。以等待时间为评价指标汇总仿真实验数据，分析得到了预约规则−密集到达人数−预约率三者相关联的变化规律，以及在各场景下的最佳预约规则类型。针对密集到达下预约系统的设计，以及选择合理的预约规则等方面总结了规律并给出相应改善建议。

关键词: 预约规则, 预约率, 离散系统仿真, 预约决策

Abstract: The appropriate appointment decision situation under different scenarios studied by effect analysis considering peak arrival case. Through survey and statistical analysis on historical data, nine basic appointment rules are adopted. The experiments of 11 groups of reservation rate combined with 3 kinds of peak arrival conditions are set up and analyzed with discrete event system simulation. The waiting time is used as the measurement of simulation experiment, and the relationship among the appointment rule - the number of arrival - the reservation ratio is obtained by analyzing the influence on the waiting time. The optimal appointment rule under each case is obtained. The appropriate appointment rule is summarized under peak arrival case and several improvement suggestions are given for the design of appointment system.

Key words: appointment rule, reservation ratio, discrete event system simulation, appointment decision

中图分类号:

R197.3

季孟忠, 何达, 邱梦宁, 黄益槐, 彭俊, 项薇. 密集到达下的预约决策的仿真研究[J]. 工业工程, 2020, 23(1): 134-142.

JI Mengzhong, HE Da, QIU Mengning, HUANG Yihuai, PENG Jun, XIANG Wei. A Simulation of Appointment Decision under Peak Arrival[J]. Industrial Engineering Journal, 2020, 23(1): 134-142.

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密集到达下的预约决策的仿真研究

A Simulation of Appointment Decision under Peak Arrival

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