工业工程

工业工程 ›› 2015, Vol. 18 ›› Issue (5): 148-153.

• 实践与应用 • 上一篇    下一篇

顾客时间窗和维修需求变动下车辆维修的干扰管理优化

  

  1. （1. 东华大学 旭日工商管理学院，上海 200051；2.上海理工大学 管理学院，上海 200093）
  • 出版日期:2015-10-31 发布日期:2016-03-24
  • 作者简介:张帆(1979-)，女，重庆市人，讲师，博士研究生，主要研究方向为闭环供应链、不确定性。

Disruption Management in Vehicle Repair with Changes of -Time Windows and Repair Requirement from Customers

  1. (1. Glorious Sun School of Business and Management, Donghua University, Shanghai 200051, China; 2. Business School, University of Shanghai for Science and Technology, Shanghai 200093, China)
  • Online:2015-10-31 Published:2016-03-24

摘要： 针对车辆维修中因顾客时间窗和维修需求量变动所带来的干扰恢复问题，从干扰管理的角度，提出整车维修的扰动度量方法、扰动恢复策略及干扰管理优化模型。并通过数值算例，对比了干扰管理优化结果、按原维修流程执行结果、及重新分配维修计划结果等三种不同的干扰处理方式，结果表明，1）相对于按原流程计划执行结果，干扰管理优化的结果在顾客服务时间偏离上减少32-14%、成本节约14-89%；2）相对于重新分配维修任务的结果，干扰管理优化结果虽然在成本费用上略有增高，但在顾客服务时间偏离上减少28-53%、维修流程偏离上减少66-67%。

关键词: 车辆维修, 时间窗, 维修需求, 干扰管理

Abstract: To handle the disruption caused by changes of time windows and repair requirement from customers during vehicle repair, the disruption measure method, disruption recovery strategy and disruption management model based on the theory of disruption management are proposed. By a numerical example, the result from disruption management, the result from executing former plan and the result from redistribution are contrasted. And the contrasts illustrate that, 1) comparing with the result from executing former plan the result from disruption management can reduce 32.14% in the deviance of customer service time, saving 14.89% in the cost addition; 2) comparing with the result from redistribution the result from disruption management can reduce 28.53% in the deviance of customer service time, and 66.67% in the deviance of repair process.

Key words: vehicle repair, time windows, repair requirement, disruption management 