工业工程

工业工程 ›› 2019, Vol. 22 ›› Issue (6): 127-134.doi: 10.3969/j.issn.1007-7375.2019.06.017

• 实践与应用 • 上一篇    

快餐店配餐流程优化设计

贾舒媛1, 黄丽1, 谭娟2, 李顺刚1   

  1. 1. 攀枝花学院 智能制造学院, 四川 攀枝花 617000;
    2. 中国民航飞行学院 空中交通管理学院, 四川 广汉 618300
  • 收稿日期:2018-01-24 发布日期:2019-12-24
  • 作者简介:贾舒媛(1982-),女,山西省人,讲师,硕士,主要研究方向为制造业自动化、工业工程等
  • 基金资助:
    攀枝花学院大学生创新创业训练计划资助项目

Analysis and Improvement of Fast Food Restaurants Catering Process

JIA Shuyuan1, HUANG Li1, TAN Juan2, LI Shungang1   

  1. 1. School of Intelligent Manufacturing, Panzhihua University, Panzhihua 617000, China;
    2. College of Air Traffic Management, China's Civil Aviation College, Guanghan 618300, China
  • Received:2018-01-24 Published:2019-12-24

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摘要： 合理的配餐流程是快餐店配餐管理的一个重要环节，对某快餐店配餐流程进行研究。使用Matlab软件分析顾客到达时间和配餐服务时间，建立排队论模型，用Lingo软件求解，以检验配餐流程优化设计的必要性。用工业工程方法对现行配餐流程中不合理的工序和流程进行优化设计，制定新的配餐流程和标准时间。确定该快餐店最佳服务台数量。该优化设计方案可为其他快餐店配餐管理提供一定的技术指导。

关键词: 配餐流程, 排队论, Matlab软件, Lingo软件

Abstract: As an important part of fast food restaurant catering management, the restaurant catering process is studied. An Matlab software is used to analyze customer arrival time and service time, and a queuing theory model is set up. Queuing system model is programmed by Lingo software, to test the necessity of improving catering process. And using an industrial engineering method, the unreasonable process and procedures in the existing restaurant catering are improved, a new catering process developed, the improved standard time worked out, and the best number of service desk system determined. The optimal design scheme is feasible, and provides some technical guidance to other fast food restaurants on catering management.

Key words: catering process, queuing theory, Matlab software, Lingo software

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