工业工程

工业工程 ›› 2021, Vol. 24 ›› Issue (4): 1-9.doi: 10.3969/j.issn.1007-7375.2021.04.001

• 综合评述 •    下一篇

服务4.0与智能服务——以能源智能服务为例

江志斌1, 伏跃红2, 周利平3, 杨坤4   

  1. 1. 上海交通大学 安泰经济与管理学院，上海 200030;
    2. 国网电子商务有限公司，北京 100053;
    3. 上海交通大学中美物流研究院，上海 200030;
    4. 上海交通大学 机械与动力工程学院，上海 200240
  • 收稿日期:2021-04-19 发布日期:2021-09-02
  • 作者简介:江志斌(1958-)，男，安徽省人，教授，博士，主要研究方向为生产与服务运作管理、服务型制造、供应链与物流管理。
  • 基金资助:
    国网电子商务有限公司科技项目资助(SGEC-2019-FF05-YD)

Service 4.0 and Intelligent Services—Taking Energy Intelligent Services as an Example

JIANG Zhibin1, FU Yuehong2, ZHOU Liping3, YANG Kun4   

  1. 1. Antai College of Economics & Management, Shanghai Jiao Tong University, Shanghai 200030, China;
    2. State Grid Electronic Commerce Co., Ltd, Beijing 100053, China;
    3. Sino-US Global Logistics Institute, Shanghai Jiao Tong University, Shanghai 200030, China;
    4. School of Mechanical Engineering, Shanghai Jiao Tong University, Shanghai 200240, China
  • Received:2021-04-19 Published:2021-09-02

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摘要： 首先介绍了服务4.0产生的背景，提出其核心是人−机−物三者的深度融合，并与服务1.0、2.0和3.0三个阶段相比分析了其根本转变；简要介绍了服务4.0与智能服务的应用和研究现状；总结了智能服务的内涵及其关键特征，并针对能源智能服务的多维内涵进行了分析；构建了智能服务系统四维表达模型；分析了服务4.0时代智能服务系统构建所面临的机遇和挑战；最后以能源智能服务为例，介绍了服务4.0与智能服务的应用前景。

关键词: 服务4.0, 智能服务, 内涵和特征, 机遇与挑战, 能源智能服务

Abstract: First introducing the background of Service 4.0, it is proposed that its core is the deep integration of human-machine-things, and its fundamental changes compared with the three stages of Service 1.0, 2.0 and 3.0 analyzed. Next, the application and research status of Service 4.0 and intelligent service are briefly introduced. Then, the connotation and key characteristics of intelligent service are summarized, and the multi-dimension connotation of the energy intelligent service is analyzed. The four-dimensional expression model of intelligent service system is constructed. In addition, the opportunities and challenges faced by the construction of energy intelligent service system in the Service 4.0 era are analyzed. Finally, the application prospects of Service 4.0 and intelligent service are introduced, taking energy intelligent service as an example.

Key words: Service 4.0, intelligent services, connotation and characteristics, opportunities and challenges, energy intelligence service

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