基于GERT网络的政府购买居家养老服务质量关键环节探测

doi:10.3969/j.issn.1007-7375.2022.02.005

工业工程 ›› 2022, Vol. 25 ›› Issue (2): 34-41.doi: 10.3969/j.issn.1007-7375.2022.02.005

基于GERT网络的政府购买居家养老服务质量关键环节探测

徐兰, 刘宏伟

江苏科技大学经济管理学院，江苏镇江 212003

收稿日期:2020-09-11 发布日期:2022-04-28
作者简介:徐兰 (1982—)，女，江苏省人，副教授，博士，主要研究方向为质量工程、服务质量管理研究
基金资助:
国家自然科学基金资助项目 (72074100)；教育部人文社科规划基金资助项目 (19YJA880068)

Detection of Key Links in the Quality of Government Procurement of Home-based Senior Care Services Based on GERT Network

XU Lan, LIU Hongwei

School of Economics and Management, Jiangsu University of Science and Technology, Zhenjiang 212003, China

Received:2020-09-11 Published:2022-04-28

摘要/Abstract

摘要： 旨在探究影响政府购买居家养老服务质量的关键环节。以南京市鼓楼区为例，构建了政府购买居家养老服务GERT模型；提出关键节点测度系数，结合案例并通过数值模拟识别出GERT网络的关键节点，即为影响政府购买居家养老服务质量的关键环节。研究结果表明：监督评估、构建监督评估体系和甄选承包商是政府购买居家养老服务质量的关键环节，对服务质量的影响程度最大。针对关键环节提出改善措施，为破解政府购买居家养老服务质量问题提供借鉴。

关键词: 居家养老服务, 图示评审技术, 关键节点测度系数

Abstract: The key links that affect the quality of government procurement of home-based senior care services (GPHSCS) are explored. Taking Gulou district of Nanjing city as an example to construct the GERT network model of GPHSCS, the key node measure coefficients are proposed and the key nodes of GERT network identified through the numerical examples and numerical simulation, which are the key links that affect the quality of GPHSCS. The results show that supervision and evaluation, construction of supervision and evaluation system, and selection of contractors are the key links about quality of GPHSCS, and they have the greatest impact on the quality of senior care services. Improvement measures are put forward for key links, which can provide reference for solving quality problems of GPHSCS.

Key words: home-based senior care services, graphical evaluation review technique (GERT), key node measure coefficients

中图分类号:

F202

徐兰, 刘宏伟. 基于GERT网络的政府购买居家养老服务质量关键环节探测[J]. 工业工程, 2022, 25(2): 34-41.

XU Lan, LIU Hongwei. Detection of Key Links in the Quality of Government Procurement of Home-based Senior Care Services Based on GERT Network[J]. Industrial Engineering Journal, 2022, 25(2): 34-41.

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基于GERT网络的政府购买居家养老服务质量关键环节探测

Detection of Key Links in the Quality of Government Procurement of Home-based Senior Care Services Based on GERT Network

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