An Empirical Research on Relationship between Service Innovation Capability and Enterprises' Internal Environment

Abstract

Abstract: In order to understand how the internal environment affects the service innovation of an enterprise, an enterprise innovation capacity evaluation system and a Probit Model are built for the managers. Investigation is conducted with questionnaires. Result shows that service innovation awareness, willingness of executives, and internal innovation incentive system are significant to an enterprise. Meanwhile, the service innovation strategy, the cultivation of innovation capacity, and the service innovation team are important as well.

Key words: service innovation, service innovation capacity； enterprise inner environments
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Gao Shuncheng1,2. An Empirical Research on Relationship between Service Innovation Capability and Enterprises' Internal Environment[J]. Industrial Engineering Journal , 2013, 16(3): 89-95.

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