Abstract: Under a customer-focused marketing environment, now lean management has been widely applied. However, there is no adequate appraisal tool for it, which affects its effective implementation. With the reference of the existing work, an index system is developed such that it does not confine lean management in the production field. In order to reflect the mutual coordination between indexes, analytic network process (ANP) is used to determine the weights of the indexes. To deal with the uncertain information in lean implementation, a set pair analysis (SPA) appraisal model is applied. A practical case is used to show the logic process of the appraisal and its reasonability. The proposed appraisal system provides enterprises a systematic tool for examining the implementation situation of lean management and presents a platform for enterprises to compare implementation levels. Thus, difference can be reduced by benchmarking management thought.

Key words: lean management implementation, analytic network process (ANP), set pair analysis (SPA), systematic appraisal