交互视角下产品服务系统方案优选模型

doi:10.3969/j.issn.1007-7375.e17-2043

工业工程 ›› 2017, Vol. 20 ›› Issue (3): 15-22.doi: 10.3969/j.issn.1007-7375.e17-2043

交互视角下产品服务系统方案优选模型

罗建强¹, 吴启飞¹, 李昊¹, 冯庆华²

1. 江苏大学管理学院, 江苏镇江 212013;
2. 西安财经学院信息学院, 陕西西安 710100

收稿日期:2017-03-01 出版日期:2017-06-30 发布日期:2017-07-12
作者简介:罗建强(1973-),陕西省人,副教授,博士,主要研究方向为生产、服务运作管理
基金资助:
国家自然科学基金资助项目（71472077；71172191）；陕西省教育厅科学研究计划资助项目（16JK1286）；江苏省普通高校专业学位研究生创新计划项目（省立省助）（SJZZ16-0188）

An Optimization Model of Product Service System under Conjoint Perspective

LUO Jianqiang¹, WU Qifei¹, LI Hao¹, FENG Qinghua²

1. School of Management, Jiangsu University, Zhenjiang 212013, China;
2. School of Information, Xi′an University of Finance and Economics, Xi′an 710100, China

Received:2017-03-01 Online:2017-06-30 Published:2017-07-12

摘要/Abstract

摘要： 客户参与是服务型制造的典型特征之一，有助于制造企业面向客户问题提供有效的产品服务系统方案，供需交互成为这一过程实现的关键问题。首先，阐述了产品服务系统方案实现过程；然后，构建了以客户满意度最大化为上层目标，企业成本最小化为下层目标的双层规划模型，并给出了模型的求解方法；最后，通过实例分析验证了上述理论研究的科学性和有效性。研究结果表明：服务型制造的实施客观上需要供需双方交互行为发生；有效的交互既有利于制造企业利用有限资源解决客户问题，又有利于客户更清晰地认识自身问题的解决之法。

关键词: 产品服务系统, 交互, 双层规划, 客户满意度, 企业成本

Abstract: Customer involvement is one of the typical features of service-oriented manufacturing,which is helpful for manufacturers to provide effective service system for the customers,in which the interaction between supply and demand becomes the key problem of the process implementation.Firstly,the implementation process of the product service system is expounded,and then a bi-level programming model is built taking customer satisfaction maximization as the upper objective and enterprise cost minimization as the lower objective,and a method is presented to solve this model.Finally,an example analysis proves the validity of the theoretical research.The results show that the implementation of service-oriented manufacturing objectively needs the interaction of both the supply and the demand and that effective interaction not only helps manufacturers to solve customer problems with limited resources,but also helps customers more clearly know the solution to their own problems.

Key words: product service system, conjoint, bi-level programming, customer satisfaction, manufacturing cost

中图分类号:

C931

罗建强, 吴启飞, 李昊, 冯庆华. 交互视角下产品服务系统方案优选模型[J]. 工业工程, 2017, 20(3): 15-22.

LUO Jianqiang, WU Qifei, LI Hao, FENG Qinghua. An Optimization Model of Product Service System under Conjoint Perspective[J]. Industrial Engineering Journal , 2017, 20(3): 15-22.

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交互视角下产品服务系统方案优选模型

An Optimization Model of Product Service System under Conjoint Perspective

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