Two Dimensional Warranty Management Review and Research Prospect

doi:10.3969/j.issn.1007-7375.2019.06.013

Abstract

Abstract: A refined after-sale service plays a key role in stimulating purchase of customers, which is similar to a low price, high quality and excellent performances of products. Therefore, more and more manufacturers provide warranty as a kind of after-sale service to consumers. Durable consumption goods such as automobiles and heavy machinery are often sold with a two-dimensional warranty, where their failures can be accounted for by time and usage. This study reviews related researches of two-dimensional warranty management in three aspects, i.e., field reliability modeling, warranty claims forecasting, and warranty policy design. Some directions of future research are suggested in the end.

Key words: two-dimensional warranty management, warranty policy design, field reliability modeling, literature review

CLC Number:

F270

DAI Anshu, WEI Guanzhou, HE Shuguang, HE Zhen. Two Dimensional Warranty Management Review and Research Prospect[J]. Industrial Engineering Journal, 2019, 22(6): 96-102,117.

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