Quality Control in Supply Chain with Imperfect Inspection and Customer Complaint

Abstract

Abstract: When the final products get to customers, the quality is dependent on the production quality control at the supplier side and the inspection level at the distributor side. In this paper, a study of quality control in supply chain environment is conducted under imperfect inspection at the distributor side together with customer complaint. A game model is developed for this problem. Then, based on this model, equilibrium solution is obtained, which reflects the relationship between the solution properties and model parameters. Thus, by this model, it provides the interaction between the inspection level of the distributor and customer complaint when a mixed strategy is applied. With the solution obtained, quality control strategies in supply chain under different inspection level at the distributor side and customer complaint are proposed.

Key words: supply chain, quality control, imperfect inspection, customer complaint

Li Jin-fa. Quality Control in Supply Chain with Imperfect Inspection and Customer Complaint[J]. Industrial Engineering Journal , 2011, 14(4): 68-71.

References

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