Study on Case-Based Reasoning for Auto Service Based on Ontology Model of Automotive after-Sale Service

Abstract

Abstract: Ontology theories are applied to after-sale service of motor car in this paper. In modeling the problem, three ontology models are constructed, they are: ontology of driving behavior, ontology of driving environment, and ontology of automobile domain. With these models and their association, an ontology model for automotive after-sale service is built. Thus, the intrinsic factors affecting automotive after-sales service are clarified. Then, based on the model, a similarity calculation method for automotive after-sale service is put forward based on case-oriented reasoning.

Key words: automotive after-sale service； case-based reasoning； , ontology

Zeng Zhu1, Lv Shu-yu2, Li Bing1. Study on Case-Based Reasoning for Auto Service Based on Ontology Model of Automotive after-Sale Service[J]. Industrial Engineering Journal , 2013, 16(3): 77-83.

References

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