[1] KANO N, SERAKU N, TAKAHASHI F, et al. Attractive quality and must-be quality[J]. Journal of the Japanese Society for Quality Control, 1984, 14(2):147-156. [2] GARIBAY C, GUTIÉRREZ H, FIGUEROA A. Evaluation of a digital library by means of quality function deployment (QFD) and the Kano model[J]. Journal of Academic Librarianship, 2010, 36(2):125-132. [3] LAI H J, WU H H. A case study of applying Kano's model and ANOVA technique in evaluating service quality[J]. Information Technology Journal, 2011, 10(1):89-97. [4] 施国洪, 岳江君. KANO模型在图书馆服务质量管理中的应用研究[J]. 情报杂志, 2009, 28(8):57-61.SHI Guohong, YUE Jiangjun. Research on the application of KANO model in library service quality management[J]. Journal of Intelligence, 2009, 28(8):57-61 [5] 黄威. 基于Kano模型的原型模式系统需求排序方法研究[D]. 西安:西北工业大学, 2017.HUANG Wei. Research on Method of Requirement Sequencing for Prototype Model System based on Kano Model[D]. Xi'an:Northwestern Polytechnical University, 2017. [6] KARLSSON J, RYAN K. A cost-value approach for prioritizing requirements[J]. IEEE Software, 1997, 14(5):67-74. [7] 熊兆文, 李娟, 李奇. 基于组件最优组合的需求优先级排序方法[J]. 计算机工程与设计, 2009, 30(1):105-109.XIONG Zhaowen, LI Juan, LI Qi. Method for requirements prioritizing based on optimal combination of components[J]. Computer Engineering & Design, 2009, 30(1):105-109. [8] 湛浩旻, 印桂生, 赵蕴龙. 基于ISM与AHP组合的需求优先级排序方法[J]. 计算机科学, 2013, 40(3):225-227.ZHAN Haomin, YIN Guisheng, ZHAO Yunlong. Method of prioritizing requirements based on the combination of ISM and AHP[J]. Computer Science, 2013, 40(3):225-224. [9] 陈梅梅, 谢松年. 基于改进Kano模型的B2C网站顾客满意度影响研究[J]. 情报科学, 2016, 35(2):83-86.CHEN Meimei, XIE Songnian. Research on customer satisfaction of B2C Website based on improved Kano model[J]. Information Science, 2016, 35(2):83-86. [10] 唐中君, 龙玉玲. 基于Kano模型的个性化需求获取方法研究[J]. 软科学, 2012, 26(2):127-131.TANG Zhongjun, LONG Yuling. Research on method of acquiring individual demand based on Kano model[J]. Soft Science, 2012, 26(2):127-131. [11] 杨纶标, 高英仪. 模糊数学原理及应用[M]. 广州:华南理工大学出版社, 2005. [12] WANG T, JI P. Understanding customer needs through quantitative analysis of Kano's model[J]. International Journal of Quality & Reliability Management, 2010, 27(2):173-184. [13] 郭绍征, 陆洪光, 邓薇, 等. 抽样技术与多元统计分析在问卷调查中的应用[J]. 中外企业家, 2016(21):236-237.GUO Shaozheng, LU Hongguang, DENG Wei, et al. Application of sampling technique and multivariate statistical analysis in questionnaire[J] Chinese & Foreign Entrepreneurs, 2016(21):236-237. [14] ZHAI L Y, KHOO L P, ZHONG Z W. A rough set enhanced fuzzy approach to quality function deployment[J]. The International Journal of Advanced Manufacturing Technology, 2008, 37(5):613-624. |