A Simulation of Appointment Decision under Peak Arrival

doi:10.3969/j.issn.1007-7375.2020.01.018

Abstract

Abstract: The appropriate appointment decision situation under different scenarios studied by effect analysis considering peak arrival case. Through survey and statistical analysis on historical data, nine basic appointment rules are adopted. The experiments of 11 groups of reservation rate combined with 3 kinds of peak arrival conditions are set up and analyzed with discrete event system simulation. The waiting time is used as the measurement of simulation experiment, and the relationship among the appointment rule - the number of arrival - the reservation ratio is obtained by analyzing the influence on the waiting time. The optimal appointment rule under each case is obtained. The appropriate appointment rule is summarized under peak arrival case and several improvement suggestions are given for the design of appointment system.

Key words: appointment rule, reservation ratio, discrete event system simulation, appointment decision

CLC Number:

R197.3

JI Mengzhong, HE Da, QIU Mengning, HUANG Yihuai, PENG Jun, XIANG Wei. A Simulation of Appointment Decision under Peak Arrival[J]. Industrial Engineering Journal, 2020, 23(1): 134-142.

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