A Study of Decision Making Method for Outpatient Appointment Satisfaction

Abstract

Abstract:

To deal with the outpatient appointment decision problem in which patients’ preferences for service time and doctors are given, a decision-making method for outpatient appointment is proposed. Firstly, preference vector based on patients’ preferences for doctors and preference matrix for service time are given. Then, the patient satisfaction degrees for service time and doctors are given respectively, and the two are integrated into the patient satisfaction degree for different doctors in every service time. Furthermore, for maximizing the sum of all patients’ satisfaction degree, an optimization model for outpatient appointment decision is developed, and the appointment decision result can be obtained by solving the model. Finally, an example is given to illustrate the practicality and effectiveness of the proposed method.
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Key words:

outpatient appointment decisionmaking, preference of appointment, satisfaction degree, optimization model

CAO Pingping1, LI Mingyang2, LI Xu3, HUO Chunhui2. A Study of Decision Making Method for Outpatient Appointment Satisfaction[J]. Industrial Engineering Journal , 2016, 19(3): 115-121.

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